The Aww Pretty Things production timeframe is 5 business days unless otherwise notated on a specific item description or custom order. Business days are counted following the day you make your payment. Production timeframe does not include shipping transit times. All rush orders will be charged a 25% rush fee allowing at least 1-2 days for production. Orders less than $25 (subtotal) and require rush production will include a flat $12 rush fee. Rush orders will be manually invoiced only, Afterpay, Klarna, and Sezzle will not be available for rush orders. Aww Pretty Things reserves the right to decline rush orders that are not feasible to make within the timeframe.
Shipping Policy and Transit Times
Shipping transit times depend on your location. All orders ship from Hoover, AL.
First class shipping includes tracking but does not include insurance in the instance your package is damaged or lost while in transit. Aww Pretty Things offers the option of priority shipping that includes tracking and insurance.
AwwPrettyThings is not responsible for shipping delays caused by shipping carriers or shipments arrived after your needed time frame.
Example of Ordering Timeframes
Orders placed on Monday ship out no later than Friday. Orders placed on Tuesday ship out no later than the following Monday and so forth. Most shipping takes up to 3 business days to arrive within the US.
Design Mock-ups and Custom Designs
Design mock-ups are sent per the request of the customer. Please request design mock-ups at the time of placing the order. All design mock-ups will include a watermark.
There is a Design Service Charge for design mock-ups that are wanted prior to placing an order. The Design Service Charge will contain a design that will also include a watermark as AwwPrettyThings will not produce a logo for the cost of $20. Design Service charge includes 2 revisions.
Designs without watermarks will be charged based on the design and formats requested. Designs requested can include PNG 300 DPI or greater, PDF format, and JPG format etc. This applies to all logos.
Bulk order are available for shirt quantity of 15 or more up to 2 colors. All shirt styles and designs must be the same. This does not include personalized shirts or full color design shirts. The order must be paid in full 2 weeks (14 business days) in advance to receive bulk order pricing.
Acceptance of Items for Special Requests
AwwPrettyThings does not accept items to be personalized from individuals. All items for customizations and personalization must be provided by AwwPrettyThings. This is to ensure that the item is in a condition and has quality to be customized.
Non-Payment on Custom Orders
Once invoice is sent, the buyer has 12 hours to pay the invoice in full in order for production to begin. All orders must be paid in full before production starts. Invoices for custom orders will auto cancel, which will result in a new invoice being sent. If the order is not paid in full in the required timeframe and it is confirmed a rush order, rush fees will be assessed.
Refunds and Exchanges
Due to the personalization and nature of items, absolutely no refunds or exchanges. Please review size chart if you are unsure of sizing. AwwPrettyThings is not responsible for wear and tear of items. If there is an error on behalf of AwwPrettyThings, please reach out as the error will be corrected. Communication for an error on AwwPrettyThings behalf must be received within 7 business days of receiving order. There after, AwwPrettyThings is not responsible for errors or replacements.
Policies are tentative to change.